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    REDVOICE AI CLIENT SERVICE TERMS

    Last Updated: May 15, 2026

    These RedVoice AI Client Service Terms (“Client Service Terms”) are incorporated into and form part of each executed RedVoice AI Service Order Form (“Order Form”) between Politek LLC d/b/a RedVoice AI (“RedVoice AI”) and the applicable client (“Client”).

    Capitalized terms not defined herein shall have the meanings set forth in the applicable Order Form.

    1. Scope of Services

    1.1 No Synthetic Media or Deceptive Generative Content.

    RedVoice AI provides managed communications infrastructure, conversational intelligence, automation, analytics, and operational support services for organizations conducting lawful outreach, engagement, customer interaction, advocacy, fundraising, public affairs, media, faith-based, or campaign-related activities.

    The Services do not include the creation, generation, or distribution of synthetic audio, video, or visual media, including deepfakes, impersonations, or AI-generated likenesses of any individual. RedVoice AI does not provide tools for generating synthetic media, deceptive communications, fabricated impersonations, or misleading generative content and is limited to managed communications execution, analytics, and operational support.

    2. Client Responsibilities

    2.1 Consent Records.

    Client shall maintain complete, verifiable records of all consents, exemptions, or other lawful bases relied upon for each contact (including date, time, source, and disclosure text) and shall furnish such records promptly upon RedVoice AI’s or any carrier/regulator’s request.

    2.2 Recording and Monitoring.

    If call recording or transcription is used, Client is solely responsible for obtaining and documenting all legally required one-party or two-party consents.

    2.3 Regulated Communications and Messaging.

    Client is responsible for all legally required disclosures, disclaimers, registrations, opt-in requirements, consent requirements, and quiet-hour restrictions applicable to its communications campaigns. RedVoice AI may insert disclosures only as directed by Client.

    2.4 Accurate Information.

    Client shall provide truthful and complete information for all filings, including 10DLC brand and campaign registration.

    2.5 AI Regulatory Allocation.

    Client acknowledges that laws governing artificial intelligence, automated processing, communications, advertising, fundraising, advocacy, public affairs, and campaign-related activity are evolving. Client remains responsible for determining the lawful use of the Services for its communications, outreach, operational, advocacy, fundraising, public affairs, media, faith-based, or campaign-related objectives. RedVoice AI’s responsibility is limited to operating the Services in accordance with the Agreement and its documented technical constraints.

    3. RedVoice AI Responsibilities

    3.1 RedVoice AI will:

    • Execute campaigns as instructed by Client and in accordance with RedVoice AI’s policies and procedures.
    • Implement suppression and opt-out lists provided by Client.
    • Maintain commercially reasonable security and data-handling practices.
    • Cooperate with Client in responding to lawful regulatory inquiries.

    3.2 No Biometric Processing.

    RedVoice AI does not collect, generate, store, or process biometric identifiers or biometric information, including but not limited to voiceprints, facial geometry, or other biometric templates, as such terms are defined under applicable state or federal law. Audio recordings and transcripts processed in connection with the Services are used solely for conversational analysis and operational intelligence and are not converted into biometric identifiers.

    3.3 Decision-Support Only.

    Any analytics, classifications, insights, or recommendations generated through the Services (including intelligence reports, dashboards, automated summaries, or AI-assisted response tools) are provided solely as decision-support tools. RedVoice AI does not make autonomous decisions regarding legal rights, eligibility determinations, benefits, employment decisions, political strategy, or other materially consequential determinations. All consequential communications, operational, organizational, or campaign-related decisions remain under the sole control and responsibility of Client.

    3.4 Third-Party Services; No Guarantee of Availability.

    Client acknowledges and agrees that the Services rely on and integrate with third-party platforms, networks, APIs, and service providers, including but not limited to telecommunications carriers, messaging aggregators, artificial intelligence model providers, cloud infrastructure providers, payment processors, and analytics services (collectively, “Third-Party Services”).

    Such Third-Party Services are not owned or controlled by RedVoice AI and operate independently of RedVoice AI’s systems. RedVoice AI does not guarantee the availability, uptime, performance, accuracy, continuity, or reliability of any Third-Party Services.

    Client further acknowledges that Third-Party Services may experience outages, degradation, latency, suspension, rate limiting, policy changes, pricing changes, filtering, blocking, or termination at any time, including during active campaigns, major events, fundraising periods, public affairs initiatives, or other time-sensitive communications periods.

    Any temporary unavailability, interruption, delay, degradation, or modification of the Services resulting from Third-Party Services shall not constitute a breach of the Agreement and shall not give rise to any refund, service credit, offset, or liability on the part of RedVoice AI.

    Client assumes all risk associated with reliance on Third-Party Services in connection with the Services.

    3.5 Artificial Intelligence Limitations; No Warranty of Accuracy.

    Client acknowledges and agrees that certain components of the Services utilize artificial intelligence, machine learning models, and automated processing, including for conversational analysis, classification, summarization, prioritization, and automated responses. Such systems are probabilistic in nature and may, from time to time, produce outputs that are incomplete, inaccurate, misleading, inconsistent, erroneous, or unreliable.

    Client further acknowledges that any analytics, insights, summaries, classifications, recommendations, or automated responses generated through the Services are provided on an “as-is” and “as-available” basis and are intended solely as decision-support tools. RedVoice AI does not warrant or guarantee the accuracy, completeness, reliability, or suitability of any AI-generated output for any particular purpose.

    RedVoice AI shall have no liability for any actions taken, decisions made, or outcomes arising from Client’s reliance on AI-generated outputs, including without limitation any erroneous, incomplete, or unreliable outputs, except to the extent caused by RedVoice AI’s gross negligence or willful misconduct. Client remains solely responsible for reviewing, validating, and approving all outputs prior to use in any campaign, communication, or operational decision.

    3.6 Third-Party AI Processing of Client Data.

    Client acknowledges and agrees that, in connection with the Services, RedVoice AI may transmit, process, or analyze Client Data — which may include information that certain jurisdictions classify as personal data or personally identifiable information (“PII”) — through third-party service providers, including artificial intelligence model providers, cloud infrastructure providers, and analytics platforms.

    Such processing is performed solely to deliver the Services at Client’s direction. Client remains the data controller or owner of Client Data and is solely responsible for determining the lawful basis for processing such data, including compliance with applicable privacy, data protection, communications, advertising, fundraising, campaign-related, and other applicable laws.

    4. Fees and Payment

    4.1 Wallet Pricing; Fee Schedule; Pricing Changes.

    Client acknowledges and agrees that Wallet pricing reflects RedVoice AI’s platform pricing and service fees and may include platform access, usage-based charges, administrative costs, compliance-related costs, infrastructure costs, support costs, operational costs, and other service-level pricing adjustments.

    RedVoice AI may modify the Fee Schedule from time to time. Except where a change is required immediately due to carrier action, vendor changes, regulatory requirements, or compliance-related cost adjustments, RedVoice AI will provide Client with reasonable advance notice of any material increase to Wallet pricing.

    Client’s continued use of the Services after the effective date of a Fee Schedule update constitutes acceptance of the revised pricing.

    If Client does not agree to a Fee Schedule update, Client’s sole remedy is to discontinue use of the affected Services prior to the effective date of the change.

    All Wallet charges are usage-based and deemed earned upon consumption. Charges incurred prior to suspension, termination, or campaign conclusion remain payable and non-refundable, subject only to the final Wallet reconciliation process described in the Agreement.

    4.2 Conversation AI Fair Use; Upstream Restrictions (Flat-Fee Plans).

    Client acknowledges that any flat-fee pricing for Conversation AI or similar conversational functionality is subject to applicable third-party platform terms and acceptable use / excessive use restrictions (including applicable third-party provider policies), which may be modified from time to time by the third-party provider.

    If a third-party provider determines, in its sole discretion, that Client’s usage is excessive, abusive, or negatively impacts platform performance, the provider (and/or RedVoice AI) may throttle, limit, suspend, require service upgrades, or terminate access to the affected functionality.

    Any such throttling, limitation, upgrade requirement, suspension, or termination shall not constitute a breach of the Agreement and shall not give rise to any refund, credit, or offset.

    If continued access requires an upgrade or a change in pricing model, Client agrees to pay the applicable additional fees or transition to usage-based pricing as reasonably determined by RedVoice AI.

    4.3 Taxes, Telecom Surcharges, and Regulatory Fees.

    All fees, Wallet deposits, and usage-based charges are exclusive of applicable taxes, telecom surcharges, and regulatory fees.

    RedVoice AI’s per-minute and per-message pricing through its Platform incorporates base usage costs only, and does not include carrier-imposed surcharges, regional termination charges, or government-imposed regulatory fees, which vary by destination and carrier and are automatically applied by the underlying service providers.

    Client is responsible for payment of all such additional amounts, except taxes imposed on RedVoice AI’s income.

    4.4 Advertising Campaigns and Paid Media.

    If RedVoice AI provides paid advertising or media-buying services on behalf of Client, including but not limited to social media advertising, advocacy campaigns, digital display, search marketing, fundraising campaigns, or audience engagement initiatives, Client remains the advertiser of record and is solely responsible for all ad content, targeting, disclaimers, and compliance with applicable laws and platform policies.

    All advertising costs, including third-party media spend, platform fees, and applicable taxes, are separate from other Fees and will be billed directly to Client’s designated ad accounts or reimbursed if prepaid by RedVoice AI.

    5. Deliverability and Carrier Rules

    Client acknowledges that telecom carriers may block, throttle, or filter traffic at their discretion. RedVoice AI does not guarantee call connection rates, message deliverability, or campaign outcomes.

    RedVoice AI may suspend campaigns to address carrier complaints, filtering, or non-compliance with 10DLC, CTIA, or other carrier policies.

    6. Intellectual Property and Data Ownership

    Subject to applicable law, RedVoice AI may collect, create, use, disclose, and analyze aggregated, anonymized, or deidentified data, analytics, insights, models, benchmarks, trends, and other derived works generated from or informed by Client Data and use of the Services for lawful business purposes, including service improvement, product development, internal analytics, benchmarking, system performance evaluation, security, quality assurance, and development of deidentified insights, provided that such materials do not identify Client or any individual except as otherwise permitted by law or expressly authorized by Client.

    7. Limitation of Liability, Indemnification, and Mitigation

    7.1 Additional Limitation of Liability Provisions.

    RedVoice AI shall not be liable for:

    • (a) third-party service outages or carrier interruptions;
    • (b) acts or omissions of Client or its employees, agents, or contractors;
    • (c) any claim based on Client-supplied data or content; or
    • (d) the actions or omissions of third-party telecommunications or advertising platforms.

    7.2 Additional Indemnification Provisions.

    Client agrees to defend, indemnify, and hold harmless RedVoice AI from and against claims arising out of or related to:

    • (a) any failure by Client to obtain, maintain, or document legally required consents or permissions;
    • (b) outbound communications initiated on Client’s behalf;
    • (c) advertising content, targeting, disclaimers, or platform violations;
    • (d) taxes, fees, fines, carrier penalties, or chargebacks arising from Client communications, campaigns, advertising, fundraising, or outreach activities;
    • (e) Client negligence, willful misconduct, or misrepresentation.

    7.3 Outbound vs. Inbound Communications.

    Client acknowledges that outbound communications (including texts, calls, or emails initiated on Client’s behalf) are subject to various federal and state laws and regulations, including the TCPA, CAN-SPAM Act, and related rules.

    Inbound communications (including calls, texts, or messages generated by Client’s advertising, outreach, fundraising, public affairs, media, or campaign-related activities) are treated as voluntarily initiated by the individual, constituent, customer, supporter, donor, voter, or audience member.

    RedVoice AI’s role is limited to facilitating, recording, analyzing, or routing such inbound communications at Client’s direction.

    7.4 Indemnification Procedures.

    RedVoice AI shall promptly notify Client of any claim subject to indemnification. Client shall assume control of the defense and settlement of such claim, provided that Client may not settle any claim that admits liability on behalf of RedVoice AI or imposes any obligation other than monetary payment without RedVoice AI’s prior written consent.

    RedVoice AI may participate in the defense with counsel of its choosing at its own expense. Failure to provide prompt notice shall not relieve Client of its indemnification obligations except to the extent Client is materially prejudiced by such failure.

    7.5 Mitigation.

    If any portion of the Services or technology used by RedVoice AI is alleged to infringe any third-party intellectual property right, RedVoice AI may, at its discretion and expense:

    • (a) procure for Client the right to continue using the Services;
    • (b) modify or replace the Services to make them non-infringing; or
    • (c) terminate the affected Services and refund any prepaid but unused fees.

    This clause also applies to any third-party software, APIs, or integrations used within the RedVoice AI Platform, including but not limited to telecommunications, AI, cloud, CRM, automation, and messaging service providers.

    8. Termination and Survival

    8.1 Suspension Rights.

    RedVoice AI may suspend or restrict access to any portion of the Services immediately, without liability, if RedVoice AI reasonably believes:

    • (a) Client is violating applicable law, carrier rules, platform policies, or the Agreement;
    • (b) Client activity creates regulatory, carrier, reputational, operational, or security risk to RedVoice AI or any third-party provider;
    • (c) Client has failed to pay amounts due when required; or
    • (d) suspension is necessary to protect the Services, RedVoice AI, other clients, or third-party providers.

    8.2 Termination.

    Either Party may terminate the Agreement in accordance with the applicable Order Form.

    RedVoice AI may terminate the Agreement immediately upon written notice if:

    • (a) Client materially breaches the Agreement and fails to cure such breach within ten (10) days after notice;
    • (b) Client engages in unlawful, deceptive, abusive, fraudulent, or prohibited communications activity; or
    • (c) continued provision of the Services would reasonably expose RedVoice AI to legal, regulatory, carrier, reputational, or operational risk.

    8.3 Effect of Termination.

    Upon termination:

    • (a) Client’s access to the Services may immediately cease;
    • (b) all unpaid amounts become immediately due and payable; and
    • (c) Sections intended by their nature to survive termination shall survive, including without limitation payment obligations, limitation of liability, indemnification, intellectual property, data rights, dispute resolution, and other provisions that by their nature are intended to survive termination.

    Termination or discontinuation of the Services for any reason shall not relieve Client of its obligation to pay all fees, charges, usage, deposits, or outstanding balances incurred prior to termination or discontinuation.

    No termination or discontinuation shall operate as a waiver, refund, or rescission of fees deemed earned under the Agreement.

    9. Miscellaneous

    The Agreement constitutes the entire agreement between the Parties.

    Any amendment must be in writing and signed by both Parties.

    The Agreement may be supplemented by one or more Addenda, which, when executed by both Parties, shall be incorporated by reference.

    Neither Party shall be liable for failure to perform due to causes beyond its reasonable control, including carrier outages, strikes, or acts of God.

    If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force.

    Client may not assign the Agreement without written consent; RedVoice AI may assign it to an affiliate or successor.