Terms of Service

Last updated: April 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY.

These Terms of Service, together with our Privacy Policy and, where applicable, our Data Processing Addendum (“DPA”) and any signed Order Form or other written agreement between you and Politek (collectively, the “Terms”), form a binding legal agreement between you and Politek LLC d/b/a RedVoice AI (“Politek,” “RedVoice AI,” “we,” “us,” or “our”). These Terms govern your access to and use of our websites, applications, demos, subdomains, hosted portals, and related products and services made available at redvoice.ai, demo.redvoice.ai, sales.redvoice.ai, growscale.win, and any related subdomains, portals, features, integrations, voice or telephony services, or other offerings we make available (collectively, the “Platform”). This updated version aligns the Terms with the branding, platform scope, privacy framework, and data-processing structure reflected in your current Privacy Policy.

If you do not agree to these Terms, do not accept them, create an account, access, or use the Platform.

We may update these Terms from time to time. Changes are effective when posted unless otherwise stated. Your continued use of the Platform after updated Terms are posted constitutes your acceptance of the revised Terms.

If you are using the Platform on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

If there is a conflict between these Terms, the Privacy Policy, any applicable DPA, and any separately executed agreement between you and Politek, the following order of precedence applies solely to the extent of the conflict: (a) the separately executed agreement, (b) the DPA with respect to processing governed by that DPA, (c) these Terms, and (d) the Privacy Policy. This ordering is intended to keep the Terms consistent with the controller/processor framework in the Privacy Policy.

1. USE OF PLATFORM

1.1 Age Restrictions.

You must be at least 18 years old to use the Platform. By accepting these Terms, creating a Platform Account, or using the Platform, you represent and warrant that you are at least 18 years old and legally capable of entering into a binding agreement. The Platform is intended for business, organizational, campaign, advocacy, or professional use and is not directed to children.

1.2 Platform Account Ownership.

Your use of the Platform is conditioned on your provision of complete, current, and accurate information when registering for a Platform Account. The Platform is intended for business use or in connection with an individual’s trade, craft, profession, campaign, organization, or other lawful operational activity. As the individual who accepts these Terms, you are the owner of the Platform Account unless you are acting on behalf of a business or other legal entity, in which case that entity is the owner of the Platform Account. If you accept these Terms on behalf of an entity, you represent and warrant that you have authority to bind that entity to these Terms.

1.3 Intended Use.

You may use the Platform only for lawful purposes and in accordance with these Terms. You agree that you and any users acting under your account will not use the Platform in any way that violates any applicable law, regulation, campaign-contact rule, telemarketing restriction, privacy requirement, or other legal obligation, or engage in any Prohibited Uses. You further represent and warrant that: (i) you will maintain all licenses, permissions, authorizations, consents, and permits necessary to carry out your obligations under these Terms; (ii) you are fully responsible for your actions and the actions of your employees, contractors, agents, affiliates, users, and end users who access or use the Platform through your account; (iii) you will not misrepresent the Platform, the Services, or your relationship with Politek; (iv) you own or control all rights necessary for any content, data, materials, scripts, files, prompts, branding, or other information you submit to or through the Platform; and (v) you will cooperate reasonably with lawful information requests from regulators, telecommunications providers, carriers, or law enforcement where required by applicable law.

1.4 Privacy.

By using the Platform and providing Information on or through the Platform, you acknowledge that you have read and understand our Privacy Policy and consent to the collection, use, disclosure, and processing of Information as described in the Privacy Policy. If you provide personal data, call data, transcripts, recordings, messages, contact information, or other information relating to your customers, callers, leads, voters, stakeholders, donors, volunteers, or end users, you represent and warrant that you have provided all required notices and obtained all permissions, consents, and authorizations required by applicable law for such data to be collected, shared with Politek, and processed through the Platform. Where Politek processes personal data on your behalf as a processor or service provider, that processing is governed by the applicable DPA, if any. This section has been updated to match the Privacy Policy’s treatment of recordings, transcripts, AI-generated inferences, processor/controller roles, and U.S.-focused operations.

1.5 Login Credentials.

You are responsible for maintaining the confidentiality and security of your Login Credentials and account access methods, including passwords, magic links, API keys, tokens, MFA credentials, and any other authentication mechanism associated with your Platform Account. You are responsible for all activity occurring under your Platform Account, whether or not authorized by you. You agree to notify Politek immediately of any unauthorized access to or use of your Platform Account, Login Credentials, or any other breach of security. Politek reserves the right to disable your access credentials at any time in its sole discretion if, in Politek’s opinion, you have violated these Terms or if doing so is necessary to protect the Platform, our users, or third parties. Platform Accounts are non-transferable unless expressly approved by Politek in writing.

1.6 Use of Communication Services.

The Platform may include communications features such as voice calling, call routing, call recording, voicemail, SMS, MMS, email, chat, and related analytics or automation features. If you use any such features, you are solely responsible for all communications sent, initiated, recorded, routed, or processed through your use of the Platform, including compliance with all applicable federal, state, and local laws, rules, and regulations, including without limitation the Telephone Consumer Protection Act (“TCPA”), CAN-SPAM Act, state telemarketing laws, campaign-contact laws, call-recording laws, consent requirements, and similar laws governing automated or recorded communications. You represent and warrant that you understand and will comply with all such laws and that you will provide all required notices and obtain all required consents for calls, texts, recordings, AI-assisted interactions, and related communications. Politek provides technology tools only. Politek does not provide legal advice and does not guarantee that your use of the Platform complies with any applicable law. The allocation of compliance responsibility in this section is intended to remain consistent with the corresponding language in the Privacy Policy.

1.7 Third-Party Services.

The Platform may rely on or integrate with third-party services, providers, and infrastructure, including without limitation hosting providers, cloud services, telephony providers, AI processing tools, CRM systems, analytics providers, payment processors, and other software or services owned or controlled by third parties (“Third-Party Services”). Your use of Third-Party Services may also be subject to those providers’ separate terms and policies. Politek is not responsible for the availability, uptime, performance, security, functionality, or continued offering of Third-Party Services and disclaims liability for outages, failures, interruptions, or changes caused by or related to Third-Party Services. This section has been revised to align with the Privacy Policy’s treatment of vendors, subprocessors, infrastructure, and external providers.

1.8 Third-Party Content.

The Platform may include or reference content, promotions, data, or offers provided by third parties (“Third-Party Content”). Your use of Third-Party Content is entirely at your own risk and discretion. All statements and opinions expressed in Third-Party Content are solely the opinions and responsibility of the third party and do not necessarily reflect the opinion of Politek. Politek is not responsible for Third-Party Content and makes no endorsements, representations, or warranties regarding Third-Party Content.

1.9 Customizations.

Portions of the Platform may allow you to include your name, logo, trademarks, messaging, campaign content, or visual identity. You are solely responsible for any copyright, trademark, privacy, publicity, election-law, or other legal issues arising from your customizations or supplied materials. You acknowledge that platform customization is subject to technical and design constraints and may not be made to appear as a wholly separate independently developed product. Politek may remove or disable any customization that, in its sole discretion, violates these Terms, poses legal or compliance risk, or threatens the security or operation of the Platform.

1.10 Excessive Use Restrictions.

We provide access to the Platform on a pricing and usage basis that may vary by plan, scope, features, channels, data volume, and operational load. We have no liability for the effect your excessive or abnormal usage may have on performance. If, in Politek’s sole discretion, we determine that your use is excessive, abusive, operationally burdensome, outside the intended use of your plan, or materially increases our costs relative to your pricing tier, we may: (i) require you to upgrade your Services; (ii) suspend or limit your use of some or all Platform features; (iii) impose reasonable usage controls; or (iv) terminate your access in accordance with these Terms.

1.11 Platform Updates.

Politek reserves the right to modify, update, suspend, discontinue, improve, or replace any portion of the Platform at any time, with or without notice. You agree that your use of the Platform is not contingent on the delivery of any future functionality, feature, or enhancement, or on the continuation of any specific integration, workflow, or Third-Party Service.

1.12 Intended Jurisdiction; International Use.

The Platform is designed primarily for use by organizations operating in the United States and is not intended for or actively marketed to individuals located outside the United States, including residents of the European Economic Area or the United Kingdom, except as may be expressly agreed by Politek in writing. If you access or use the Platform from outside the United States, you do so at your own initiative and are responsible for compliance with applicable local laws. You acknowledge that your information may be processed and stored in the United States as described in our Privacy Policy. This language has been updated to track the Privacy Policy’s jurisdiction and international data transfer language.

1.13 No Guarantees.

Politek makes no guarantees regarding the performance, availability, or success of the Platform or Services. While we strive to keep the Platform operational, there may be downtime, delays, interruptions, maintenance windows, Third-Party Service outages, or other service disruptions beyond our control. We do not guarantee that the Platform will meet your requirements, be suitable for every use case, or operate on every device, browser, network, carrier, or environment. Use of the Platform is at your own risk.

1.14 No Guaranteed Results.

Politek makes no guarantees that use of the Platform or Services will generate any specific outcome, result, performance level, fundraising success, campaign result, lead volume, conversion rate, revenue, profitability, advocacy outcome, or other business, political, or organizational result. Results depend on many factors beyond Politek’s control, including your strategy, data quality, workflows, message content, compliance posture, staff execution, and external conditions.

2. PROHIBITED USES

The following are Prohibited Uses of the Platform. Engaging in a Prohibited Use is a material breach of these Terms for which Politek may immediately suspend, restrict, or terminate your Platform Account in accordance with these Terms:

• Using the Platform in any way that violates any applicable law or regulation.
• Using the Platform to exploit, harm, harass, defraud, deceive, or attempt to exploit or harm any person or entity.
• Sending unlawful, deceptive, harassing, abusive, or misleading communications through the Platform.
• Using the Platform without required consent for calls, texts, recordings, email, or automated communications.
• Uploading, processing, or transmitting data or content that you do not have the legal right to use.
• Using the Platform to send, receive, upload, download, use, or re-use material that does not comply with these Terms.
• Using the Platform to transmit, or procure the sending of, any unlawful advertising or promotional material, including junk mail, spam, chain letters, or similar solicitation.
• Impersonating or attempting to impersonate Politek, RedVoice AI, a Politek employee, another user, a campaign, an organization, or any other person or entity.
• Engaging in conduct that restricts or inhibits anyone’s use or enjoyment of the Platform.
• Engaging in conduct that may, as determined by Politek, harm Platform users, carriers, telecommunications providers, third parties, or Politek, or expose any of them to liability.
• Using the Platform in any manner that could disable, overburden, damage, impair, or interfere with the Platform or any other party’s use of the Platform.
• Using any robot, spider, scraper, crawler, model-training system, or other automatic device, process, or means to access the Platform for unauthorized purposes, including monitoring, copying, scraping, benchmarking, or competing use.
• Reverse engineering, probing, scanning, or attempting to discover the source code, underlying ideas, models, prompts, architecture, non-public APIs, or security mechanisms of the Platform, except to the extent prohibited by law.
• Introducing viruses, Trojan horses, worms, logic bombs, malicious code, or other technologically harmful material.
• Attempting to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Platform or any server, computer, database, or network connected to the Platform.
• Attacking the Platform through denial-of-service attacks, distributed denial-of-service attacks, or similar conduct.
• Using the Platform to develop, train, improve, or support a competing product or service.
• Otherwise attempting to interfere with the proper working, integrity, or security of the Platform.

3. PAYMENT

3.1 Fees.

Your use of the Platform may be subject to fees, subscription charges, implementation fees, managed-service fees, communications surcharges, usage-based charges, pass-through provider charges, and other amounts described in an applicable Order Form, invoice, statement of work, pricing schedule, or service package (“Fees”). Fees may change from time to time as permitted by your applicable agreement. All Fees are exclusive of taxes unless expressly stated otherwise. Communications surcharges and similar provider pass-through charges may appear as separate line items. All Fees are non-refundable except where required by law or expressly stated otherwise in a written agreement signed by Politek.

3.2 Billing.

Fees may be billed to the payment method on file, invoiced directly, auto-debited, or collected using another lawful payment method authorized by you. Subscription fees may be billed in advance. You agree to provide accurate and complete billing information and to update it promptly if it changes.

3.3 Minimum Commitments.

Some Services may require a non-cancellable minimum commitment period. If so, the applicable Fees remain due for the duration of that commitment period, even if your actual usage decreases or you choose not to use the Services.

3.4 Taxes.

You are solely responsible for all taxes, assessments, duties, levies, and governmental charges arising from your use of the Platform, excluding taxes based solely on Politek’s net income. If Politek is required to collect or remit taxes, those amounts may be added to your Fees. Taxes are non-refundable.

3.5 Overdue Amounts.

If any payment is declined, reversed, disputed, or unpaid, Politek may suspend or terminate your access to the Platform and may require immediate payment of all past due amounts, including chargeback fees, collection costs, and reasonable attorneys’ fees where permitted by law.

3.6 Payment Disputes.

You must notify us in writing of any disputed invoice or charge within sixty (60) days of the invoice date. You must act reasonably and in good faith and cooperate diligently with us to resolve the dispute. Except to the extent prohibited by law, failure to dispute an invoice within that period waives the dispute.

3.7 No Refunds or Credits.

Except as required by law or expressly provided in a written agreement signed by Politek, all Fees are non-refundable. You are solely responsible for any excess charges or fees resulting from your own errors, your users’ errors, or third-party conduct.

3.8 Cancellations.

You are solely responsible for canceling Services associated with your account in accordance with your applicable agreement. You remain responsible for all Fees incurred through the effective date of cancellation.

3.9 Financial Transactions.

You are solely responsible for all financial transactions you or your users conduct through or in connection with the Platform, including chargebacks, payment disputes, refunds, failed payments, and billing communications with your own customers or end users.

4. AFFILIATE PROGRAM

Politek may offer an affiliate, referral, reseller, or similar partner program from time to time. Participation in any such program is subject to Politek’s approval and to the applicable written program terms, if any. Politek reserves the right to modify, suspend, or terminate any such program at any time.

5. INTELLECTUAL PROPERTY

5.1 Platform Content.

The Platform and all content, software, code, functionality, workflows, interfaces, designs, displays, text, graphics, audio, video, data compilations, reports, prompts, layouts, and other materials made available by Politek through the Platform (“Platform Content”) are owned by Politek or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws. Platform Content does not include User Contributions. Subject to these Terms, Politek grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform and Platform Content solely for your internal business or organizational use in connection with the Services.

5.2 Politek Marks.

“RedVoice AI,” “RedVoice,” related logos, trade dress, slogans, and other Politek branding elements are trademarks, service marks, or other proprietary identifiers of Politek or its licensors (“Politek Marks”). You may not use any Politek Marks without Politek’s prior written consent. This section has been updated to align the Terms with the RedVoice AI branding reflected in the Privacy Policy and current platform scope.

5.3 User Contributions.

“User Contributions” means content or materials that you post, submit, upload, publish, display, transmit, import, or otherwise provide on or through the Platform or to Politek directly. You retain ownership of your User Contributions, subject to the rights you grant in these Terms. You grant Politek, its affiliates, subprocessors, contractors, service providers, and successors a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, store, display, modify, adapt, analyze, and otherwise use User Contributions as necessary to provide, maintain, support, secure, improve, and develop the Platform and related services, to perform contractual obligations, and as otherwise permitted by the Privacy Policy and any applicable DPA. You represent and warrant that you own or control all rights necessary to provide the User Contributions and to grant the foregoing license.

5.4 Prohibited User Contributions.

You may not submit User Contributions that: (i) are unlawful, threatening, abusive, harassing, deceptive, fraudulent, defamatory, obscene, or invasive of another’s privacy; (ii) infringe or misappropriate any intellectual property, privacy, publicity, or other rights of any party; (iii) contain malicious code or harmful material; or (iv) otherwise violate these Terms or applicable law.

5.5 Feedback.

If you provide ideas, suggestions, requests, recommendations, or other feedback relating to the Platform or Services (“Feedback”), you agree that such Feedback is voluntary and that Politek may use, disclose, reproduce, modify, create derivative works from, distribute, and otherwise exploit the Feedback without restriction, obligation, or compensation to you.

5.6 DMCA / Copyright Complaints.

If you believe content on the Platform infringes your copyright or other intellectual property rights, you may send a written notice to:

Politek LLC d/b/a RedVoice AI
Attn: Copyright Agent
1201 6th Ave W, Suite 100, Unit #730
Bradenton, FL 34205
Email: legal@politek.us
Subject Line: DMCA Takedown Request

Your notice must include all information required by applicable law, including the DMCA where applicable. Politek may investigate and respond in its sole discretion.

6. DISCLAIMERS

7. LIMITATION OF LIABILITY; INDEMNIFICATION

7.1 Limitation of Liability.

7.2 Indemnification.

You agree to defend, indemnify, and hold harmless Politek, its affiliates, officers, directors, employees, contractors, licensors, service providers, and agents from and against any and all claims, demands, actions, proceedings, damages, liabilities, losses, judgments, settlements, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to: (i) your use of the Platform; (ii) your User Contributions, data, content, communications, or materials; (iii) your breach of these Terms; (iv) your violation of any law or regulation; (v) your failure to provide required notices or obtain required consents; (vi) your communications, campaigns, workflows, or outreach activities; (vii) disputes between you and your customers, end users, callers, leads, donors, stakeholders, or any third party; or (viii) your negligence, misconduct, fraud, or misrepresentations.

8. LIMITATION ON TIME TO FILE CLAIMS

9. INJUNCTIVE RELIEF

You agree that a breach of these Terms may cause irreparable harm to Politek for which monetary damages may be an inadequate remedy, and that Politek may seek equitable or injunctive relief, in addition to any other remedies available at law or in equity, without the requirement of posting bond except where prohibited by law.

10. WAIVER AND SEVERABILITY

No waiver by Politek of any term or condition in these Terms shall be deemed a further or continuing waiver of that term or condition or a waiver of any other term or condition. Any failure by Politek to assert a right or enforce a provision under these Terms shall not constitute a waiver of that right or provision.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect. This section has been cleaned up to remove duplicative language and resolve inconsistencies present in the prior draft.

11. CHANGE OF CONTROL; ASSIGNMENT

Politek may assign, transfer, delegate, or otherwise dispose of its rights or obligations under these Terms, in whole or in part, at any time without notice to you, including in connection with a merger, acquisition, financing, reorganization, sale of assets, or change of control. You may not assign or transfer your rights or obligations under these Terms without Politek’s prior written consent.

12. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, any applicable DPA, and any separately executed written agreement between you and Politek, constitute the entire agreement between you and Politek with respect to the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, with respect to the Platform.

13. TERM AND TERMINATION

13.1 Term.

These Terms remain in effect for as long as you access or use the Platform or maintain a Platform Account.

13.2 Suspension and Termination by Politek.

Politek may suspend, restrict, or terminate your access to the Platform, in whole or in part, at any time, with or without notice, if Politek reasonably believes that: (i) you have violated these Terms; (ii) your use of the Platform poses legal, compliance, reputational, operational, or security risk; (iii) your payment obligations are delinquent; or (iv) suspension or termination is necessary to protect the Platform, other users, telecommunications providers, carriers, or third parties.

13.3 Effect of Termination.

Upon termination, your right to use the Platform will immediately cease. Sections that by their nature should survive termination will survive, including without limitation provisions concerning payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and survival.

13.4 Termination by You.

If you wish to terminate or adjust Services, you must provide any notice required by your applicable agreement, order form, or subscription terms. If no other written notice period applies, Politek may require at least thirty (30) days’ written notice before your next billing date for cancellation of recurring Services.

13.5 Inactive Accounts.

Politek reserves the right to delete or deactivate Platform Accounts that remain inactive for at least one (1) year.

13.6 Force Majeure.

Politek shall not be liable for any delay or failure in performance arising from causes beyond its reasonable control, including without limitation labor disputes, acts of God, war, terrorism, civil unrest, governmental action, carrier failures, telecommunications outages, internet failures, power failures, weather events, pandemics, supply interruptions, cyberattacks, or failures of Third-Party Services.

14. GOVERNING LAW; ARBITRATION; CLASS ACTION WAIVER

These Terms and any dispute arising out of or relating to these Terms or the Platform shall be governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

The arbitration shall take place in Bradenton, Florida, unless the parties agree otherwise in writing. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

All claims must be brought solely in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You agree that you may not bring claims on a class, representative, or private attorney general basis, and that the arbitrator may not consolidate claims of different parties except where required by law.

Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction for actual or threatened misuse of intellectual property, confidential information, or Platform access rights.

15. COMMUNICATIONS AND CONTACT INFORMATION

All notices under these Terms must be in writing.

Notices to Politek should be sent to:
legal@politek.us

and, if by mail, to:

Politek LLC d/b/a RedVoice AI
Attn: Legal Department
1201 6th Ave W, Suite 100, Unit #730
Bradenton, FL 34205

You consent to receive notices from us electronically at the email address associated with your account, through the Platform, or by other legally sufficient electronic means.

Politek may contact you regarding these Terms, your account, billing, service notices, compliance issues, support, or operational matters using the contact information you provide or maintain on file.

16. DEFINITIONS

16.1 “Communication Surcharges”

means any applicable communications-service, carrier, or telecommunications-provider fees, tolls, pass-through charges, or surcharges related to your use of the Platform.

16.2 “DPA”

means any Data Processing Addendum entered into between you and Politek governing certain processing activities performed by Politek on your behalf.

16.3 “Feedback”

means ideas, suggestions, requests, recommendations, or other input you provide to Politek regarding improvements, enhancements, new features, products, or services.

16.4 “Fees”

means any amounts payable for use of the Platform or Services, including subscription fees, setup fees, managed-service fees, usage-based fees, Communications Surcharges, and other charges described in an applicable order form, invoice, quote, or pricing schedule.

16.5 “Information”

means data, content, personal data, metadata, records, materials, and other information about you or your users, customers, callers, stakeholders, contacts, or end users that Politek collects, receives, stores, or processes through the Platform.

16.6 “Login Credentials”

means any credentials or authentication methods used to access a Platform Account, including usernames, passwords, magic links, tokens, MFA credentials, API keys, and similar access methods.

16.7 “Platform”

means the websites, applications, hosted demos, portals, voice and telephony services, call recordings, transcripts, analytics, AI features, integrations, content, functionality, communication channels, software, and related services made available by Politek.

16.8 “Platform Account”

means the account created in order to access and use the Platform.

16.9 “Platform Content”

means content, software, features, functionality, text, graphics, audio, video, data, layouts, reports, prompts, and other materials made available by Politek on or through the Platform. Platform Content does not include User Contributions.

16.10 “Politek Marks”

means the Politek, RedVoice AI, and RedVoice names, logos, and related branding elements.

16.11 “Privacy Policy”

means Politek’s then-current privacy policy applicable to the Platform.

16.12 “Prohibited Uses”

means the prohibited conduct described in Section 2 of these Terms.

16.13 “Services”

means the products, features, tools, integrations, automations, analytics, workflows, support, managed services, and related services Politek makes available on or through the Platform.

16.14 “Third-Party Content”

means content, promotions, links, materials, offers, or information provided by third parties that may be accessible on or through the Platform.

16.15 “Third-Party Services”

means services, infrastructure, tools, software, or features owned or provided by a third party and made available, integrated, or used in connection with the Platform.

16.16 “User Contributions”

means content or materials that you post, submit, upload, publish, display, transmit, import, or otherwise provide on or through the Platform or to Politek directly.

16.17 “You” or “your”

means the individual accepting these Terms or the business or other legal entity on whose behalf that individual is acting, and includes any employees, contractors, agents, affiliates, or users authorized to act through your Platform Account.